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Manage your State Pension

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Accessibility statement for Manage your State Pension

This service is part of the wider GOV.UK website. There’s a separate accessibility statement for the main GOV.UK website.

This statement only applies to the Manage your State Pension service, available at https://www.manage-state-pension.service.gov.uk

Using this service

This service is run by Department for Work and Pensions. We want as many people as possible to be able to use this service. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • get from the start of the service to the end using just a keyboard
  • get from the start of the service to the end using speech recognition software
  • listen to the service using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the text in the service as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this service is

This service uses common styles, patterns and components from the GOV.UK Design System which are widely regarded as accessible.

We know some parts of this service are not fully accessible.

If the user does not do anything for 28 minutes, a modal dialog opens to warn the user they are about to be signed out. This modal dialog uses dynamic text that counts down to zero. When using the Hover Text feature of macOS, this text does not appear in the text entry location. This is because the text is marked up in a way to stop a screen reader reading it aloud every second.

Feedback and contact information

As part of this service, we may need to send you messages or documents. We can provide them in a different format, for example large print, audio recording or braille.

We provide a text relay service for people who are deaf, hearing impaired or have a speech impediment.

We can provide a British Sign Language (BSL) or Irish Sign Language (ISL) interpreter if you use the video relay service.

To find out more:

Reporting accessibility problems with this service

We’re always looking to improve the accessibility of this service. If you find any problems that are not listed on this page or think we’re not meeting accessibility requirements, you can report an accessibility problem (opens in new tab).

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint:

Technical information about this service’s accessibility

The Department for Work and Pensions is committed to making this service accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This service is fully compliant with the Web Content Accessibility Guidelines version 2.2 AA standard.

What we’re doing to improve accessibility

We will continue to iterate the design of the service and continue to manually test the service against the WCAG 2.2 standard.

Preparation of this accessibility statement

This statement was prepared on 26 September 2024. It was last reviewed on 26 September 2024.

This service was last tested on 18 September 2024. The testing was carried out by the Department for Work and Pensions.